If there's no Automatic setting (or you're using it already), choose a protocol manually. That allows the app to decide the protocol it thinks will work best for your network. If your VPN app has an Automatic protocol setting, choose that first. There are several common protocols, each with their own advantages and disadvantages, and some are significantly better than others at avoiding dropped connections. (Image credit: OpenVPN) Change your VPN protocolĪ VPN protocol defines how your device connects to the VPN server. Although, again, there are some steps you can take to reduce drops. Underpowered and overloaded servers will never deliver the stability you'll get from a quality provider. If you don't have much (or any) choice of location, perhaps because this is a free VPN, that may be the real cost of using the service. Report the issue to your VPN, just in case - it might be just the push they need to investigate. If this consistently resolves the problem, it might be a sign that your nearest VPN servers are having some technical troubles. Ideally, this should be whichever location is geographically closest to you, after whatever the app is choosing right now. Try connecting to a different VPN location. If you're having these problems on a Wi-Fi network you control, our Ultimate Guide to Boosting Wi-Fi has a lengthy list of tips you can use to improve performance all round.īut if your issues are with other networks, applying a few carefully-chosen VPN tweaks could still make a big difference. If the network where you're seeing disconnects is slower than you expect, perhaps has a wider range in results, that's also a sign that you're more likely to see disconnects. Try connecting to the VPN via other networks - a friend's house, public Wi-Fi - and look for changes.Ĭheck your internet speed at, or another favorite benchmarking site. VPN connection drops can often be a sign of general network problems, rather than any issue with your device or the VPN. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.Ĭlick enabled for 'Limit number of connections' options.Ĭhange the required number of simultaneous connections in the 'RD Maximum Connections allowed' box and click OK.ģ.1 Review if this scenario is applicable:Ĥ.1 Finally, go through all the possible causes mentioned in the article below to see if that is applicable to your case.(Image credit: Shutterstock) Try different networks Open the appropriate group policy or the local security policy in the Group Policy snap-in. You need to change the maximum number of simultaneous connections to avoid frequent disconnections.Ģ.2 Check the 'Limit number of connections' policy Note: If the Maximum connections option is selected and dimmed, the Limit number of connections Group Policy setting has been enabled and has been applied to the RD Session Host server. In the Network Adapter tab, click Maximum connections and enter the number of simultaneous connections required and click OK. On RD session host server, click Start > Administrative Tools and navigate to Remote Desktop Services > Under Connections, right click and open Properties of the connection. Check the number of simultaneous remote connections Select * From Win32_TerminalServiceSetting Where TerminalServerMode=1Ģ.1. HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\RemoteAppLogoffTimeLimitĬreate a WMI Filter on that GPO that will make the GPO execute only on Terminal Server User Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Session Time Limits Useful log files for troubleshooting RDS issuesĪs this issue is specific to the Microsoft Windows roles - Remote Desktop Services, I will be sharing the troubleshooting articles from Microsoft documentations.ġ.1 To start with, check the GPO hat target users that use remote apps. You can configure the logs collection to trace the error: If there is an error when the disconnect happens, the error message would have helped us understand the issue.
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